Make reservations early to maximize your preferences and to avoid disappointment that your selections are sold out. Call our reservations center (515) 576-6494 or toll-free (877) 694-8687, stop by our Fort Dodge or Decorah office, 8-5 Monday-Friday, or shop, dream and reserve on-line, 24/7. Confirmation will be sent once we’ve received your deposit and we’ve met the required number of reservations. Take advantage of early booking discounts, available on many trips, by getting your deposit to us by the early booking deadline. We appreciate prompt payment (cash, check, money order, MasterCard, VISA or Discover) before deadlines shown in detailed trip descriptions. Late payment will result in document delays. (All discounts come off final payment. Please pay full deposit amount.)
Prices listed in this catalog are per person. Overnight trips are per person, double occupancy. (“Double” = 2 people sharing a room with 1 queen or king bed, “twin” = 2 people sharing a room, usually with 2 double or queen beds.) Single and triple/quad occupancy rates are available. Please call us. (“Single” = a non-shared room but you may still have a seatmate aboard our coach. “Triple/quad” = 3 or 4 persons sharing a room with 2 double or queen beds. Occasionally, triples may have 3 beds.) We submit your special requests to our hotels, with advance notice, but cannot guarantee hotels will honor all requests. Many hotels no longer offer smoking rooms and penalties are assessed to the guest if they smoke in a non-smoking room. Such charges (or any incidental charges such as room service, movies, etc.) are the responsibility of the customer. We and our hotels will handle 1 suitcase with maximum combined dimensions of no more than 62 inches and weighing less than 50 pounds. (Additional luggage may be allowed on cruises and extended winter trips.) You may also bring along a small carry-on, which shouldn’t be more than 39 inches (combined dimensions). Though we’ll try to take care of your luggage as we would our own, we are not responsible for everyday wear, scratches, etc. NorthLand Travel is not responsible for lost or stolen items.
For a list of guaranteed departure cities, click HERE.
Park free inside, at our Fort Dodge and Des Moines facilities on trips of 2 or more days. Complete and sign a waiver and we’ll valet park your car inside until you return. Free outdoor parking is available at our Decorah and Marshalltown locations. We also have arrangements for outdoor parking in Waterloo. For day-trips, park outside free at any of these 5 locations. If you’re parking at another location, please consult with the local management before leaving your car. All vehicles are left at owner’s risk.
We do our best to accommodate guests with special needs...wheelchair lift-equipped coaches, accessible hotel rooms, accessible seating, hearing devices at shows/concerts, etc. Please advise us of your need at time of reservation. If you require personal assistance, you must have a companion with you who can provide this assistance. If you carry oxygen tanks or a concentrator, please contact us ahead of your departure so we may help you make arrangements and comply with federal safety regulations.
On most tours, we use our own Hawkeye Stages luxury coaches with exclusive extended leg room. We’re big on cleanliness and quality. The federal government has awarded us their highest safety ratings in multiple inspections. Our guests believe we have “the cleanest coaches on the road.” We’re proud members of the United Motorcoach Association and American Bus Association.
Sit where you like the first day. We’ll rotate daily thereafter (but your seatmate goes with you!) If you’re traveling single or triple, you’ll likely get to know a seatmate. On most travel packages, consumption of alcohol aboard our coaches is prohibited (certain sports-related packages excepted). Smoking is never permitted on board.
If you must cancel, unless otherwise listed on the detailed trip description:
-receive a full refund if you cancel 30 or more days prior to departure.
-receive a 75% refund if you cancel 15-29 days prior to departure.
-receive a 50% refund (less any excess penalties we may incur from suppliers) if you cancel from 2 business days-14 days prior to departure.
If you must cancel less than 2 business days prior to departure all costs are non-refundable. (No-shows or arrivals at departure point past scheduled departure time are also non-refundable.)
(If you find your own replacement or we’ll able to replace you from a wait-list, and our suppliers allow name changes, we’ll minimize penalties to a name change fee of $10 per person on 1-2 day trips, $25 per person on 3-6 day trips and $50 per person on trips of 7 days or longer; plus any name change fees we encounter from our suppliers.)
Nobody plans to cancel but things can happen. We offer Peace of Mind (POM) protection on our domestic (US & Canada) all-motor coach departures. For just 5% of your trip cost (minimum $5) paid with your deposit, you may cancel due to illness or a family emergency up to 2 business days prior to departure and receive a full refund (less cost of POM coverage). POM Protection fee is non-refundable. If you’d like even greater security, purchase travel insurance which will cover you throughout your trip for cancellation, medical and other perils. Details and application will be sent with your confirmation.
If we can schedule Catholic and Protestant Sunday services, we’ll provide transportation to both. If we aren’t able to schedule services for the group, your tour manager will help you find a church but transportation will be on your own. If we can’t schedule both, we’ll have a short devotion time aboard our coach followed by music.
If weather strikes, we’ll delay until we believe it is safe to travel. If we decide it is safe to travel but you decide not to travel, no refund will be made. We’ll provide notice on KWMT AM540 (Fort Dodge), KQWC FM95.7 (Webster City), KNWS FM101.9 (Waterloo/Cedar Rapids), WHO AM1040 (Des Moines) KDEC AM 1240 (Decorah). If you’re from outside the area of these stations, we will attempt to notify you by phone. In case of emergency you may reach us at the after-hours emergency numbers through our toll-free reservations number, 877-694-8687. If we cancel a tour due to weather, you’ll receive a travel certificate (valid for 1 year on any of our tours) for the amount you paid for the tour. If the tour must be extended once under way, due to weather, additional lodging expenses will be the customer’s responsibility.
Tips are covered for included meals, step-on guides and luggage handling at our hotels. Tips for our tour managers and drivers are entirely discretionary. As our guests often ask for a guideline, we suggest $2 per person, per day for each. A gratuity envelope is provided to you on the first day of your tour but there is no obligation to tip.
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